Our Shipping Policy
All prices on our site include VAT and other charges and are excluded from any shipping and service charges. Read all about our shipping policy below.
How long is the delivery time?
The expected delivery time is 5 to 10 working days because our work is handmade. We do our best to finish your exclusive product as soon as possible.
Do I pay shipping costs?
We offer Free Standard Shipping on all orders in the Netherlands over 150 Euros. The Netherlands € 6.90 Europe € 14.99 World € 25.99
Can I track my order?
Firstly, you will receive a confirmation email after payment, after that we will start working on your masterpiece. Fares Moses will then send a second e-mail as soon as your order has been shipped with the Track & Trace code and link. Through this link you can track your order on the PostNL website.
My Track & Trace code indicates that my package has been delivered, but I have not received anything.
Please contact our customer service right away.
My Track & Trace code is not working.
Send us a message via WhatsApp!
My package is at a collection point. I am unable to retrieve it. Will I get my money back?
Are you not at home during the first delivery attempt? Then your package will be delivered to a collection point. You have two weeks to pick it up. It is your responsibility to collect your package within these two weeks. If the package is returned to us, we will ask you to pay for the extra delivery costs so we can send it again.
I have entered the wrong delivery address, can I change it?
It is the buyer's responsibility to ensure that the shipping address is provided correctly. If you have entered a wrong delivery address, please contact our customer service as soon as possible. Always state the correct delivery address + order number in the e-mail. However, we cannot guarantee that we can change the shipping address for you, as it may happen that your order has already been processed. We will, of course, do our utmost to implement the change.